This Privacy Policy describes how Achieve Health (“the Company”, “We”, “Us”, or “Our”) collects, uses, and discloses Your personal information when You use Our Website or Services. It also explains Your privacy rights and how UK law protects You.
Interpretation and Definitions
Interpretation
Words with initial capital letters have meanings defined under the conditions below. These definitions apply whether the terms are used in singular or plural form.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access parts of Our Service.
Company refers to Achieve Health, Grove Coach Road, Retford, Nottinghamshire, DN22 7HU, United Kingdom.
Cookies are small data files placed on Your device to store browsing information.
Country refers to the United Kingdom.
Device means any device capable of accessing the Service, such as a computer, mobile phone, or tablet.
Personal Data means any information relating to an identifiable individual.
Service refers to the Website.
Usage Data refers to data collected automatically when using the Service.
Website refers to Achieve Health, accessible from https://www.achievehealth.me (update URL if needed).
You means the individual using the Service, or the organisation on whose behalf they are using the Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide certain personal information, including but not limited to:
- Full name
- Email address
- Mobile or telephone number
- Information submitted via contact forms or booking forms
- Any health-related information You voluntarily provide when requesting services
Usage Data
Usage Data may include:
- IP address
- Browser type and version
- Pages visited on the Website
- Date and time of visits
- Time spent on each page
- Device identifiers
- Diagnostic and performance data
When using a mobile device, additional data may be collected, such as:
- Mobile device type
- Operating system
- Mobile browser information
- Unique device identifiers
Tracking Technologies and Cookies
We use Cookies and similar technologies (such as beacons and tags) to track activity on the Website and improve Your experience.
Examples of technologies used:
Cookies or Browser Cookies
A cookie is a small file stored on Your Device. You may configure Your browser to refuse Cookies, but some Website features may not function properly.
Web Beacons / Pixel Tags
These allow Us to count users who visit certain pages, measure performance, and verify system integrity.
Types of Cookies We Use
Essential Cookies (Session)
Administered by: Us
Purpose: Enable essential Website functions and security. Without these, certain features cannot operate.
Cookie Consent / Notice Cookies (Persistent)
Administered by: Us
Purpose: Store Your consent preferences regarding cookies.
Functionality Cookies (Persistent)
Administered by: Us
Purpose: Remember Your preferences (e.g., form entries, settings) to enhance personalisation.
For more details, please see Our Cookies Policy.
Use of Your Personal Data
We may use Your personal information for the following purposes:
To Provide and Maintain Our Service
Including monitoring usage, performance, and security.
To Contact You
Such as by email, SMS, or telephone regarding:
- Appointment confirmations
- Enquiries You submitted
- Service updates
- Relevant information relating to Your care
To Provide You With Information
Such as special offers, news, or updates similar to services You have previously requested (unless You opt out).
To Manage Your Requests
We use the information You provide to respond to enquiries, schedule appointments, or offer support.
For Business and Analytical Purposes
Including:
- Measuring Website usage trends
- Improving User experience
- Evaluating marketing campaigns
Retention of Your Personal Data
We retain Personal Data only as long as necessary for:
- Providing the Service
- Meeting legal and regulatory obligations
- Resolving disputes
- Enforcing Our policies
Usage Data is typically retained for a shorter period, except when required for security, legal obligations, or service improvement.
Transfer of Your Personal Data
Your information may be processed at Our office or on secure servers used by Our service providers. This may involve transferring data outside the UK.
We will ensure appropriate safeguards are in place to protect Your data in accordance with UK GDPR requirements.
Your continued use of the Service constitutes consent to such transfers.
Your Rights Under UK GDPR
You have the right to:
- Access Your personal data
- Request correction of inaccurate data
- Request deletion of Your data
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
To exercise these rights, please contact Us.
Delete Your Personal Data
You may request deletion of Your Personal Data at any time. We may retain certain information where required by law or where there is a legitimate interest (e.g., clinical recordkeeping obligations).
Disclosure of Your Personal Data
Legal Requirements
We may disclose Your Personal Data if required to:
- Comply with legal obligations
- Protect Our rights or property
- Prevent wrongdoing or fraud
- Protect Your safety or the safety of others
- Respond to requests from public authorities
Security of Your Personal Data
We take reasonable and commercially acceptable measures to protect Your information. However, no method of transmission over the Internet or electronic storage is completely secure.
Children’s Privacy
Our Service is not intended for individuals under 13, and We do not knowingly collect personal data from children. If You believe We have collected such data, please contact Us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with the revised “Last Updated” date.
You are encouraged to review this policy regularly.
Contact Us
If You have any questions about this Privacy Policy, You may contact Us:
By email: info@achievehealth.me
By phone: 07861 555910
By post: Achieve Health, Grove Coach Road, Retford, Notts DN22 7HU, United Kingdom
